Scorecard

The Scorecard feature, available in Knowage suite as highlighted in the following figure, allows to supervise different KPIs at the same time. This option gives an exclusive complete overview of the KPIs situation when the user is not interested in a single threshold check. This tool is in fact useful when concern is addressed to monitoring the overcoming of two or more critical KPI values.

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Fig. 626 Scorecard from the contextual menu.

Scorecard development

A scorecard is structured in hierarchical levels. Shortly, there is a first level called Perspective composed of KPIs grouped on targets. Otherwise, Targets are assigned a threshold depending on the KPIs they are composed of. In the following we will describe in detail a scorecard configuration. When clicking on the Scorecard menu item the window of figure below opens. Here the implemented scorecards are listed and can be explored once selected and edited.

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Fig. 627 Scorecard window.

The “Plus” icon available at the right top corner of the page opens a new window where to set a new scorecard, as shown below. Assign a name and click on Add perspective (Figure below).

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Fig. 628 Defining a new scorecard.

A perspective allows you to organise the monitoring over targets.

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Fig. 629 Add perspective to the scorecard.

An example is given in the following figure.

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Fig. 630 Perspective list example.

In fact, each perspective manages one or more targets accordingly to the user’s requirements. A target consists of one or more KPIs and it is assigned a threshold color according to the chosen Evaluation criterion. In fact, if one selects:

  • Policy “Majority” the target gets the threshold of the KPI threshold that numerically exceeds the others,
  • Policy “Majority with Priority” the target gets the threshold of a specific KPI,
  • Policy “Priority” the target gets the majority threshold of the KPIs in case the primary stated KPI returns the lower threshold, namely the “green” one, while it gets the threshold of a primary stated KPI in case the latter returns the other thresholds, namely the “yellow” or the “red” one.

Warning

Thresholds of selected KPIs must have the right colors

Note that the scorecard shows the right colors accordingly with the selected policy only if the KPIs which compose the targets have no filters and standard colors (see Section 7.1, Step 2 for definitions) to highlight the threshold.

Warning

“Standard” colors for thresholds

When the targets contain parametric KPIs the target/perspective evaluation cannot be completed for value absence. Therefore the warning lights turn grey. The right visualization of the scorecard must be implemented through a scorecard document. Check Section 8.2 to have more details on how to develop a scorecard document.

An example is showed below.

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Fig. 631 Select the KPI with priority.

The same choice is available at the perspective level (refer to next figure), that is:

  • Policy “Majority” the perspective gets the threshold of the target threshold that numerically exceeds the others,
  • Policy “Majority with Priority” the perspective gets the threshold of a specific target,
  • Policy “Priority” the perspective gets the majority threshold of the targets in case the primary stated target returns the lower threshold, namely the “green” one, while it gets the threshold of a primary stated target in case the latter returns the other thresholds, namely the “yellow” or the “red” one.
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Fig. 632 Perspective policy.

Remember to save once perspectives and targets have been set.

Creation of a Scorecard document

Once saved it is possible to develop a scorecard document which can be easily consulted by (authorized) end users. To create a scorecard document click on the “Plus” icon available in the document browser and then “Generic document” from the panel as shown below. Here fill

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Fig. 633 Create a generic document from document browser.

in mandatory fields (marked with an asterisk) and select the KPI type and KPI engine. Then open the “Template build”. Here select the “Scorecard” option as in figure below9 and consequently Creation of a Scorecard document choose an existing scorecard from the list. Make the desired customizations and save.

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Fig. 634 Template creation window.

Figure below gives an example of the scorecard document interface. The arrows point out the perspectives’ achievement of the goals or, on the contrary, the missing of the targets. As well the achievement/failure of the single targets is pinpointed by the arrow signals close to each target.

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Fig. 635 Scorecard document interface.

Note that it is possible to check the policy used for each perspective. In fact, by clicking on one of them a wizard opens showing the policy adopted and the goal got by ach KPI.

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Fig. 636 Scorecard document interface.